Leaders of your business need to be coaching for performance. Coaching for performance has many benefits that can reverberate through your workforce. A great way to engage employees is to set up a mentor program. Having a mentor or coach at work can be a real benefit to employees as fresh hires although the benefit is no one-way street. Seasoned veterans solidify their understanding of your business and can gain new insight or innovate during the process as well. Rachel Miller discusses several gains achieved for a call center and her lesson is broadly applicable.
Successful businesses recognize the importance of quality leadership. Having skilled mentors at hand to encourage and engage contact center employees can make or break desired performance levels. While many supervisors and managers are natural leaders, others may struggle when required to praise or discipline employees. Coaching plays an important role in the success of each team or department, and contributes to the overall success a company.
Allowing for employees to work under no supervision is a risky proposition but hovering over their every move is not wise either. Aim to strike a balance and do some coaching along the way. Considering a mentor program for your team or work force is a great way to provide support for everyone and to foster positive relationships among employees. Building relationships within your workforce can pay dividends that are hard to quantify but this should not deter you from considering a formal coaching arrangement. Coaching for performance is a great way to reduce turnover, increase productivity and optimize your business.